Assertiveness can now be applied in leadership and management situations. Assertiveness training for managers introduces a new dimension-the concepts and skills of responsiveness.

While fostering an awareness of leadership patterns and assertive/responsive alternatives, this practical handbook addresses the key issues" how to have impact, self-ideas, and obtain results; how to seek out and utilize the resources of others; how to listen, interview, and review performance, and how to resolve conflict. Readers can use the inventories, profiles and questionnaires for self-assessment and analysis. Problems, examples, and guided instructions make application of the principles clear and uncomplicated.

The methods, concepts, and exercises have been tested and applied in leadership-training sessions with the American Management Association, as well as in business, government and industry. 

Psychology; Leadership; Behavioral pattern;